Navigating the world of K-pop merchandise can sometimes be confusing, especially when you’re eager to get your hands on the latest Song Ji-eun album or collectible. At payoffsong.com, we aim to make the process as smooth as possible. Here are answers to common questions about ordering Song Ji-eun merchandise and other items from our store, ensuring you have a hassle-free experience.
Understanding Order Processing and Shipping Times
How quickly will my Song Ji-eun merchandise order be processed and shipped?
When you order Song Ji-eun albums or any other merchandise from Korea, please allow approximately 2 to 3 business days for the products to reach our U.S. warehouse, assuming there are no unforeseen delays in transit. Once the items arrive, our team starts processing orders immediately. For the latest updates on shipping schedules and any potential delays, keep an eye on our social media channels.
Generally, if all the Song Ji-eun items you’ve ordered are in stock, order processing typically takes between 2 to 3 business days during normal order volumes. However, during peak periods or for high volume orders, processing might extend to 5 to 8 business days. Please note that the shipping timeframe begins after your order has been processed and is ready to leave our facility.
Due to ongoing global situations like the COVID-19 pandemic, shipping to certain regions might face restrictions. We advise you to check for any shipping limitations in your country before placing your order for Song Ji-eun merchandise, as orders could be subject to automatic cancellation or return if restrictions apply.
Remember, for any issues such as damaged, defective, incorrect, or missing Song Ji-eun items, it’s crucial to film a complete, unedited unboxing video right from the start. This helps our Customer Support team assist you efficiently. Contact us at [email protected] for any concerns.
For comprehensive details, please refer to our full Return & Exchange Policy available here.
Please note: Processing and shipping times are estimates and can vary based on operational circumstances, excluding weekends and holidays. Information on product pages is also regularly updated to reflect any changes from distributors or artist management.
Combining Pre-order and In-stock Items in Your Song Ji-eun Order
If I order both pre-order Song Ji-eun items and in-stock items, will the in-stock items ship separately?
To ensure all parts of your Song Ji-eun order arrive together and to minimize shipping costs, we typically ship orders when all items, including pre-order items, are available. If your order includes a pre-order Song Ji-eun album or merchandise, the entire order will be shipped once the pre-order item is in stock and ready to go.
If you wish to receive your in-stock Song Ji-eun items sooner, we recommend placing separate orders for in-stock and pre-order items. This way, you can enjoy your available merchandise without waiting for the pre-order releases.
Please note: Processing & shipping times are subject to change based on operational circumstances, and exclude weekends and holidays. Information on product pages is also regularly updated.
Confirmation Email for Your Song Ji-eun Merchandise Purchase
Where can I find my order confirmation email for my Song Ji-eun purchase?
Upon completing your purchase of Song Ji-eun merchandise, a confirmation email is automatically sent to the email address you provided during checkout.
If you don’t see it in your inbox immediately, please allow up to 2 to 3 business days. It’s possible that your bank is still processing the transaction, and the confirmation email will be sent once this process is complete. Processing times can vary depending on your bank.
If you haven’t received a confirmation email after 3 business days, please reach out to our Customer Support team at [email protected]. We’re here to help and will quickly assist you in confirming your Song Ji-eun order.
Excludes weekends and holidays.
Card Charged but No Confirmation Email for Song Ji-eun Order
What if my card has been charged for my Song Ji-eun order, but I haven’t received a confirmation email yet?
Don’t worry if you see a charge on your card but haven’t received an immediate confirmation email. In many cases, this indicates that the transaction is still pending with your bank. This pending period can take up to 2 to 3 business days, depending on the bank’s processing times.
Once your bank has fully processed the transaction, you will receive a confirmation email at the email address you used when placing your Song Ji-eun merchandise order. Please wait for at least 3 business days. If you still haven’t received confirmation after this time, contact our Customer Support at [email protected] for assistance.
Excludes weekends and holidays.
Making Changes to Your Song Ji-eun Merchandise Order
How can I change or adjust my existing Song Ji-eun merchandise order?
Need to make a change to your Song Ji-eun order? For adjustments to your order details, please contact our Customer Support team at [email protected]. We’re ready to help you with modifications such as changes to versions (if available), member selections (if applicable and in stock), names, email addresses, phone numbers, and shipping addresses.
However, please note that we are unable to add, remove, or separate items within an order, nor can we change billing addresses once an order is placed. If you need to make these types of changes, we recommend requesting a cancellation of your current order so you can place a new one with the correct details.
Adjusting Pre-order Version After Pre-order Period for Song Ji-eun Items
Can I change the selected version/type for my pre-ordered Song Ji-eun item after the pre-order period?
Unfortunately, once the pre-order period for Song Ji-eun merchandise has concluded, changes to the version or type of pre-ordered items are not possible.
If you still wish to change your selection after the pre-order period, please contact Customer Support at [email protected] to request a cancellation of your order. You can then place a new order with your preferred version or type. However, please be aware that canceling and reordering after the pre-order period might mean you miss out on any pre-order benefits or first-press exclusives associated with the Song Ji-eun product.
Processing and Shipping Times for In-stock Song Ji-eun Items
How long will processing and shipping take if my Song Ji-eun order only contains in-stock items?
For orders containing only in-stock Song Ji-eun merchandise, processing typically takes 2 to 3 business days during normal volume periods. For larger orders, processing can take between 5 to 8 business days.
Shipping time is additional to processing time. Please also be aware that due to factors like COVID-19, shipping restrictions may apply to certain countries, potentially leading to order cancellations or returns. Always verify shipping restrictions for your location before ordering.
We encourage you to film an unboxing video upon receipt of your Song Ji-eun merchandise and to check the condition of your items immediately. For any issues, contact Customer Support at [email protected].
See our full Return & Exchange Policy here.
Please note: Subject to change based on operational circumstances, excluding weekends and holidays. Product page information is regularly updated.
Cancelling Your Song Ji-eun Merchandise Order
How do I cancel my Song Ji-eun merchandise order?
If you need to cancel your Song Ji-eun order and it has not yet been fulfilled or shipped, please email [email protected] to request a cancellation.
In your email, please include your First and Last Name, Order Number, and the reason for your cancellation request to help us process your request efficiently.
Tracking Your Song Ji-eun Merchandise Order
How can I track my Song Ji-eun order for shipping updates?
Once your Song Ji-eun merchandise order has been shipped from our warehouse, you will receive a shipping notification email. This email will contain a tracking number that you can use to monitor the delivery status of your package.
Use the provided tracking number to stay updated on your package’s location and estimated delivery time.
Missing Posters from Song Ji-eun Album Orders
What should I do if I received my Song Ji-eun album but not the poster?
Unfolded posters are shipped separately in poster tubes from albums to ensure they arrive in perfect condition. Typically, posters are shipped after albums, unless they are pre-folded inside the album packaging. Processing posters for shipment can take an additional 2 to 3 business days after albums are shipped, especially during high order volumes for Song Ji-eun albums.
If you ordered a Song Ji-eun album with an unfolded poster and have received either the album or the poster first, please allow 5 to 7 business days for the other item to be delivered. If you still haven’t received your poster or album after this period, please contact Customer Support at [email protected] for assistance.
Subject to change based on operational circumstances and album order volume, and excludes weekends and holidays.
Addressing Damaged, Defective, or Missing Items in Your Song Ji-eun Order
What if my Song Ji-eun items are damaged, defective, or missing inclusions?
If you receive Song Ji-eun merchandise that is externally damaged, internally defective, missing inclusions, or if your order is missing items, please email [email protected] within 7 days of the delivery date as marked by the courier.
In your email, provide the following information: First and Last Name, Order Number, a detailed explanation of the issue, your Unboxing Video**, and your preferred resolution (refund, exchange, or replacement of missing items).
**As stated in all our product descriptions, an Unboxing Video is required for any merchandise inquiries. This video must be unedited and show the entire unboxing process from start to finish, clearly displaying the package as received and the condition of each item as you unpack it. We cannot process claims for damaged, defective, or missing items without a valid Unboxing Video.
See our full Return & Exchange Policy here.
