Just like the catchy melody of an Ice Cream Truck Song lures you in with the promise of a sweet treat, websites today operate with their own tunes—Privacy Policies—that often go unnoticed. We, at payoffsong.com, believe in transparency and want to ensure you understand how your information is handled, much like knowing what’s in your favorite ice cream before indulging. This policy, inspired by the straightforward approach of Joker Greeting’s founder, aims to demystify the digital landscape.
Understanding What We Collect: More Than Just Your Favorite Flavor
When you visit payoffsong.com, we gather certain pieces of information to enhance your experience and ensure smooth operations. Think of it as us noting down your usual ice cream order to serve you better next time. This data falls into a few key categories, each with a specific purpose, much like different ingredients in an ice cream recipe.
Device Information: The Truck’s GPS
- Personal Information Examples: Browser type, IP address (your device’s location on the internet map), time zone, cookie data (small bits of information websites store on your browser), pages and products viewed, search terms used on our site, and how you navigate our website.
- Purpose of Collection: To ensure our website loads correctly on your device, just like making sure the ice cream truck takes the right route. We also analyze this data to understand how visitors use our site and optimize it for a better, faster experience – ensuring our truck is always in top shape.
- Collection Source: Automatically collected through technologies like cookies, log files, web beacons, tags, and pixels when you browse payoffsong.com. This is similar to how the ice cream truck naturally tracks its route and popular stops.
- Business Sharing: We utilize service providers like Shopify for website operations, similar to how an ice cream truck might rely on a vehicle manufacturer. Shopify helps us analyze site usage and ensure smooth functionality. You can learn more about Shopify’s privacy practices here.
Order Information: Your Ice Cream Order Details
- Personal Information Examples: Name, billing and shipping addresses, payment details (including credit card information), email address, and phone number.
- Purpose of Collection: To fulfill your orders and provide you with the services you request, just like taking your ice cream order and delivering it. This includes processing payments, arranging shipping, sending invoices and order confirmations, communicating with you about your order, protecting against fraud, and, if you’ve agreed, providing you with updates and promotions related to our offerings – letting you know about new ice cream flavors!
- Collection Source: Directly from you when you place an order or interact with our sales process. This is like you telling the ice cream truck vendor your order directly.
- Business Sharing: We share this information with Shopify to process orders and payments, and with shipping partners like Shipdaddy and Shiphero to deliver your orders, similar to how the ice cream truck vendor coordinates with suppliers and delivery routes.
Customer Support Information: Asking for Directions or Reporting an Issue
- Personal Information Examples: Location (potentially collected by chat apps, though not always necessary) and email address.
- Purpose of Collection: To provide you with customer support and address your inquiries, like helping you find the ice cream truck or resolving an issue with your order. We only use your email to respond to your support requests and will not use it for marketing or other purposes – just like the ice cream vendor only needs your location to find you, not to send you unsolicited ads.
- Collection Source: Collected directly from you when you contact us for support.
- Business Sharing: None. We handle customer support directly to ensure your privacy and address your concerns efficiently.
Sharing is Caring, But Not With Your Privacy
We share your Personal Information with service providers who help us operate and provide our services, much like an ice cream truck relies on suppliers for ingredients and maintenance. These providers are essential for us to fulfill our commitments to you.
- Shopify: As mentioned, Shopify powers our online store and assists with various operational aspects. They are like the engine of our ice cream truck, essential for it to run. Again, you can review their privacy policy here.
- Legal Compliance and Rights Protection: We may disclose your Personal Information if required by law, such as in response to a subpoena or search warrant, or to protect our rights. This is akin to the ice cream truck adhering to traffic laws and regulations.
- Advertising Partners: We may use platforms like Facebook, Snapchat, TikTok, and Google Ads to market our services and reach potential customers, just like ice cream trucks use their songs to attract attention. See the “Behavioral Advertising” section below for more details.
Behavioral Advertising: The Jingle That Follows You?
Like an ice cream truck song that you might hear even after it’s driven away, we use behavioral advertising to show you targeted ads and marketing communications that we believe might interest you based on your online activity.
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Google Analytics: We use Google Analytics to understand how visitors use our site, helping us improve our offerings, similar to tracking which ice cream flavors are most popular. You can learn about Google’s privacy practices here and opt-out of Google Analytics here.
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Advertising Partners (Facebook, Snapchat, TikTok, Google Ads): We may share information about your site usage, purchases, and ad interactions with our advertising partners to deliver relevant ads to you on other websites. This can involve direct sharing or the use of cookies and similar technologies, with your consent where applicable. This is similar to how ice cream truck songs are designed to be memorable and encourage you to seek out the truck.
To understand more about targeted advertising, you can visit the Network Advertising Initiative (NAI) educational page: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising through the following links (depending on the services we use):
Additionally, you can opt out of some services through the Digital Advertising Alliance’s opt-out portal: http://optout.aboutads.info/.
Using Your Information: Serving You the Best Scoop
We use your Personal Information to provide our services, process transactions, fulfill orders, and keep you informed about our offerings. This is all about ensuring you get the best possible “ice cream” experience from payoffsong.com.
Legal Grounds for Processing (For EEA Residents)
If you are in the European Economic Area (EEA), the GDPR provides you with specific rights and requires us to have lawful bases for processing your personal information. These bases include:
- Your Consent: Where you have given us explicit permission.
- Contract Performance: To fulfill our contract with you when you place an order.
- Legal Obligations: To comply with legal requirements.
- Vital Interests: To protect your vital interests.
- Public Interest: For tasks carried out in the public interest.
- Legitimate Interests: For our legitimate business interests that do not override your fundamental rights and freedoms.
Data Retention: Keeping Records, Not Holding Onto Memories
When you place an order, we retain your Personal Information for our records unless you request its deletion. You have the right to request erasure – please see the “Your Rights” section below. Contact us at [email protected] to review or remove your information. We believe in keeping necessary records, but not holding onto your data longer than needed, much like enjoying the ice cream but not hoarding the wrappers.
Automated Decision-Making: Algorithms, Not Just Gut Feeling
We do employ limited automated decision-making processes, primarily through Shopify, to prevent fraud. This includes temporary denylists of IP addresses and credit cards associated with failed transactions, which have minimal impact on your experience. This is like having a system to identify and prevent “bad checks” at the ice cream truck window.
Your Rights: Your Voice, Your Choice
You have rights regarding your Personal Information, regardless of where you reside.
GDPR (EEA Residents)
If you are an EEA resident, you have the right to:
- Access: Know what Personal Information we hold about you.
- Portability: Transfer your data to another service.
- Correction: Rectify inaccurate or incomplete information.
- Erasure: Request deletion of your Personal Information.
To exercise these rights, please contact us using the information below. Your data is initially processed in Ireland and may be transferred outside Europe for storage and further processing, including to Canada and the United States, under GDPR-compliant mechanisms. For more information, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.
CCPA (California Residents)
If you are a California resident, you have similar rights under the CCPA, including the “Right to Know,” portability, correction, and erasure of your Personal Information. To exercise these rights or designate an authorized agent, please contact us at [email protected] or send a letter to: 360 E 1st Street, Box, 306, Tustin, CA 92780.
Cookies: Small Bites of Data, Big on Functionality
Cookies are small data files downloaded to your device when you visit our site. They enhance your browsing experience by remembering your preferences and actions, like remembering your favorite ice cream toppings. We use various types of cookies:
- Functional: Essential for site operation (e.g., navigation, login).
- Performance: To analyze site usage and improve performance.
- Advertising: To deliver targeted ads.
- Social Media or Content: Potentially used for social media integration.
Cookies Essential for Store Functionality
| Name | Function |
|---|---|
_ab |
Admin access related |
_secure_session_id |
Storefront navigation |
cart |
Shopping cart functionality |
cart_sig |
Checkout process |
cart_ts |
Checkout process |
checkout_token |
Checkout process |
secret |
Checkout process |
secure_customer_sig |
Customer login |
storefront_digest |
Customer login |
_shopify_u |
Updating customer account information |
Cookies for Reporting and Analytics
| Name | Function |
|---|---|
_tracking_consent |
Tracking preferences |
_landing_page |
Landing page tracking |
_orig_referrer |
Landing page tracking |
_s |
Shopify analytics |
_shopify_fs |
Shopify analytics |
_shopify_s |
Shopify analytics |
_shopify_sa_p |
Shopify analytics (marketing & referrals) |
_shopify_sa_t |
Shopify analytics (marketing & referrals) |
_shopify_y |
Shopify analytics |
_y |
Shopify analytics |
Cookies can be “session” cookies (lasting until you close your browser) or “persistent” cookies (lasting longer). Most of our cookies are persistent, expiring between 30 minutes and two years. You can manage cookies through your browser settings, but blocking them may affect site functionality. For more information, visit www.allaboutcookies.org. Note that blocking cookies may not fully prevent information sharing with advertising partners. To opt-out, see the “Behavioral Advertising” section.
Do Not Track Signals: We’re Listening, But Industry Standards Vary
Currently, there’s no consistent industry standard for responding to “Do Not Track” signals, so we do not alter our data collection practices upon detecting such a signal. As industry standards evolve, we will continue to assess and update our practices.
Policy Updates: Our Policy May Evolve, Just Like Flavors
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. We will indicate the last updated date at the bottom.
Last updated: June 21, 2021
If you have concerns, you have the right to lodge a complaint with your local data protection authority or our supervisory authority: https://ico.org.uk/make-a-complaint/.
Contact Us:
Joker Greeting, 360 East 1st St , Box 306, Tustin CA 92780, United States
-Travis, founder, Joker Greeting
